EFM solution

They manage their business by utilising their feedback.

Some of our clients have decided to install interview?! as their generic platform for online surveys and feedback; whether that may be internally (HR, Purchasing, Quality, internal Communication) or externally (Client Relations, Commercial, Marketing, Distributor Relations, Supplier Relations).

Amongst the businesses that have made this choice, note particularly:

Groupe Auchan, ASF, Air France/KLM, France Télécom/Orange, Daimler Chrysler, EDF, Michelin, Merck Lipha, Crédit Agricole/LCL, Schneider Electric, Total, Valeo.

This constitutes the first step towards the EFM method: mutualization of this tool then allows for transverse usages and analysis which is going to give the possibility of a transverse support and listening ability that is at once new, passionate and rich with learnings. For example: can I monitor my associates’ motivation in parallel with my clients’ satisfaction?

In making the decision to work with Interview, your organisation will be able to really make the most of its networks; you'll be able to control and utilise your feedback.

Concrete examples:

EFM with Schneider-Electric

This industrialist's QCSS barometer allows them to have a global vision of its clients satisfaction around the world each trimester.
Thanks to the results it then gets and the alerts inserted into their questionnaires, Schneider-Electric can serenely and efficiently make decisions concerning other sectors of their business.

EFM with France Télécom/Orange

Interview has led three distinct surveys for this historic telecommunications company, from which the results that we dealt with have allowed them to make a strategic investment choice, maximising their gain.